Director Of Operations
Jim brings over 15 years of experience in IT in environments ranging from large corporations to his expertise in directing managed services providers (MSPs). For the last seven years he has been specifically focused on the MSP model and driving his technical staff toward customer service excellence. His industry experience includes insurance, financial, entertainment, properties management, marketing, logistics, architecture and engineering, with an added focus on healthcare in the last several years. Jim understands that there are three main components to marry for success in this industry. First, the client’s needs are always the top priority, which encompasses quick response, industry knowledge and genuine concern. Second, enthusiastic, intelligent technicians that love what they do and who they do it for. Third, the MSP — the company caring for both its staff and clients — bringing clients the latest in cutting-edge technologies and proactive services.
Jim is a graduate of JCT and holds Microsoft certification from Windows NT MCSE to the current MCITP, as well as MX Logic and Sonicwall CSSA certifications.